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Metrics to track customer and company performance
Group:
Alignment
Type:
Execution
Capability
We track metrics that measure customer results and company performance
Description
Where appropriate, scorecards at all levels reflect the measurable results achieved by customers as well as company KPIs.
We have established measures that show the overall performance of our GTM system and how they relate to customer results.
Customer results and company metrics are widely shared.
Key Frameworks
CLG Metrics Framework
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